FRequently Asked Questions
COVID-19 FREQUENTLY ASKED QUESTIONS
Are you booking parties and events?
Yes! We are booking parties and event appearances as long as they meet our updated policies. The new policies include that your party mush adhere to the Public Health Guidelines. Which includes the maximum gathering size of 25 people indoors with enough space to properly social distance and masking policies.
wILL WE BE WEARING MASKS?
By Law, masks are required when social distancing cannot be maintained. We request that all party guests over the age of 4 to wear a mask when coming in close proximity to the characters/assistants. Each one of our characters will have a themed mask suited for the character in case social distancing cannot be maintained for the entire duration. It is entirely up to the performer if they feel it is safe to remove their mask. They will not be pressured by clients our guests during their visit as agreed upon in our contract when booking.
What Services have been altered to encourage social distancing?
- Our cast members safety and well as our clients is our top priority. Activities have been altered to ensure that we can have as much minimal physical contact with guests. In order to ensure that we can keep our activities engaging, we will need parent/adult support so that our performers can maintain a safe distance. At this time, all glitter tattoos must be done masked by both parties. We will not be able to do the portion of our package without parent assistance. We have suspended all physical contact games and makeovers at this time.
- We will miss the sweetest hugs dearly, but we have instructed our performers to use minimal forms of person contact with guests as much as possible. They will not be at face level with children and will be maintaining a socially distant appearance when able to.
- We can only attend events that have less than 25 guests indoors. This includes our Performers and our Assistant (only 23 additional people would be allowed for an indoor party) We ask that when sending out invitations you consider how many people will be attending, including our performers and party assistant.
- As much as we love surprising the little's for their party, we ask that you inform the all guests including the birthday child that the character will need their personal space during the visit. We will teach them a special magical wave from afar to be our new "hug".
- Our performers still have the right to leave the event with full compensation if they feel that they are at risk. As outlined in our contract that will be agreed to when booking.
What area do you service?
We service Durham Region, Toronto and the surrounding Greater Toronto Area! We do travel outside of district upon request, however, traveling fees will be required if the location is outside of 20km from our headquarters based in Oshawa or Toronto.
Zone 1: Oshawa, Whitby, Ajax, Pickering, Port Perry, Courtice, and Brooklin. Other Durham areas will recieve an additional traveling fee.
Zone 2: Toronto, Etobicoke, Scarbrough, Missisauga, Oakville, Vaughn, Richmond Hill, and North York. Other GTA areas will recieve an additonal traveling fee.
Zone 1: Oshawa, Whitby, Ajax, Pickering, Port Perry, Courtice, and Brooklin. Other Durham areas will recieve an additional traveling fee.
Zone 2: Toronto, Etobicoke, Scarbrough, Missisauga, Oakville, Vaughn, Richmond Hill, and North York. Other GTA areas will recieve an additonal traveling fee.
Do I need a deposit?
Yes, a 50% deposit is required to secure your booking! We will send you a request for the deposit that can be paid via Electronic Bank Transfer (E-transfer). The deposit is non-refundable unless there is an emergency cancellation by our company. The remaining amount will be due UPON ARRIVAL to the party assistant enclosed in an envelope or 48 hours BEFORE your party date if wanting to pay via E-transfer.
When is the best time to book?
You do not want to wait until invitations have already been sent out before you book one of our characters! We recommend a few weeks (3-4 weeks in advance) before your party to secure your booking to ensure that you get your preferred time.
sHOULD I TIP THE PERFORMER?
The total package price does not include gratuity for the Performer. If you feel your performer has done an outstanding job, gratuity is always welcome and very much appreciated! Although, the performers cannot break character if you would like to tip the performer then you may give it to the party assistant for her to pass on or out of sight from the children!
What ages count as party guests?
Our parties can be enjoyed by everyone of all ages, however, they are geared towards children of ages 3-9 years. Please note, that our single character parties have a maximum of 10 party guests permitted.
